Course Overview
This course last four half days and is designed for leaders in any sphere. It examines the procedures to be implemented as it relates to addressing the disputes in the organization, and offers an interdisciplinary approach to conflict resolution training, incorporating training modules on emotional intelligence and management style analysis. Participants will also be trained to manage difficult emotions in the workplace.
Methodology
Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.
Call For Inquiry
(246) 836-6984 or
(246) 836-6986
Mail For Inquiry
01.
Demonstration of Conflict Resolution Skills
The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.
02.
Video Demonstration
Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.
03.
Peer Evaluation
Participants will be encouraged to assess their colleagues using several competencies in the roleplay exercises
Curriculum
This Programme Includes:
Conflict Analysis
Effective Communication Skills in the Workplace
Communication Techniques
Introduction to Dispute Resolution Processes in the Organization
A Principled Approach to Industrial Negotiations
Management Style Analysis for Conflict Intervention
Mediation Skills Training
Simulations Exercises
Programme Outcomes
By the end of this session participants will be able to…
Identify the key causes of conflict in the organization
Apply effective communication skills to manage difficult emotions and people
Apply appropriate management style to conflict intervention processes
Understand and apply mediation skills in organizational structures
Who should attend
Persons within organizations responsible for disputes
Human Resource Managers and Personnel
Trainers
Union representatives and policy advisors
Register For A Course
Need more info?
Location:
Level 1, One Welches
Welches, St. Thomas
BARBADOS BB22025
Telephone:
(246) 836-6984 or
(246) 836-6986
Email: cccminc@gmail.com
