Course 04

Conflict Resolution Skills for Leaders
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Course Overview

This course last four half days and is designed for leaders in any sphere. It examines the procedures to be implemented as it relates to addressing the disputes in the organization, and offers an interdisciplinary approach to conflict resolution training, incorporating training modules on emotional intelligence and management style analysis. Participants will also be trained to manage difficult emotions in the workplace.


Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.

Call For Inquiry

(246) 836-6984 or
(246) 836-6986

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Demonstration of Conflict Resolution Skills

The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.


Video Demonstration

Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.


Peer Evaluation

Participants will be encouraged to assess their colleagues using several competencies in the roleplay exercises




This Programme Includes:

Conflict Analysis

Effective Communication Skills in the Workplace

Communication Techniques

Introduction to Dispute Resolution Processes in the Organization

A Principled Approach to Industrial Negotiations

Management Style Analysis for Conflict Intervention

Mediation Skills Training

Simulations Exercises

Programme Outcomes

By the end of this session participants will be able to…

Identify the key causes of conflict in the organization

Apply effective communication skills to manage difficult emotions and people

Apply appropriate management style to conflict intervention processes

Understand and apply mediation skills in organizational structures

Who should attend

Persons within organizations responsible for disputes

Human Resource Managers and Personnel


Union representatives and policy advisors

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Need more info?

Caribbean Centre for Conflict Management Inc.
Level 1, One Welches
Welches, St. Thomas

(246) 836-6984 or
(246) 836-6986