This course last four half days and is designed for leaders in any sphere. It examines the procedures to be implemented as it relates to addressing the disputes in the organization, and offers an interdisciplinary approach to conflict resolution training, incorporating training modules on emotional intelligence and management style analysis. Participants will also be trained to manage difficult emotions in the workplace.
Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.
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(246) 836-6984 or
Demonstration of Conflict Resolution Skills
The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.
Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.
Participants will be encouraged to assess their colleagues using several competencies in the roleplay exercises
This Programme Includes:
Effective Communication Skills in the Workplace
Introduction to Dispute Resolution Processes in the Organization
A Principled Approach to Industrial Negotiations
Management Style Analysis for Conflict Intervention
Mediation Skills Training
By the end of this session participants will be able to…
Identify the key causes of conflict in the organization
Apply effective communication skills to manage difficult emotions and people
Apply appropriate management style to conflict intervention processes
Understand and apply mediation skills in organizational structures
Who should attend
Persons within organizations responsible for disputes
Human Resource Managers and Personnel
Union representatives and policy advisors
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Need more info?
Level 1, One Welches
Welches, St. Thomas
(246) 836-6984 or