Course 05

Negotiation Skills Training
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Course Overview

This course introduces the participant over a period of three days to theories and practical simulations in negotiation. It examines the procedures and relevant considerations in preparation for negotiation as well as addresses strategies for overcoming difficult emotions and tactics in negotiation.


Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.

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(246) 836-6984

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Demonstration of Negotiation Skills

The coaches working with participants demonstrate foundational negotiation skills which allow participants to interact and ask questions.


Video Demonstration

Another tool used by the facilitators is the use of recorded videos showing live negotiations. These assists participants in applying negotiation skills.  The videos also engage them in understanding and critiquing the effectiveness of various approaches used in reaching a settlement.




This Programme Includes:

Conflict Analysis

Negotiation Theories

Important Considerations for Negotiating Disputes

The Principled Approach to Negotiations

Creative Problem Solving

Overcoming Deadlock

Simulation Exercises

Programme Outcomes

By the end of this session participants will be able to…

Develop listening and communication skills

Apply negotiation skills

Identify causes of deadlock in negotiation apply suitable interventions

Who should attend

Customer services representatives

Sales Team representatives

Human Resource Managers

Human Resource Personnel

Union representatives

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Need more info?

Caribbean Centre for Conflict Management Inc.
Level 1, One Welches
Welches, St. Thomas

(246) 836-6984 or
(246) 836-6986