This course introduces the participant over a period of three days to theories and practical simulations in negotiation. It examines the procedures and relevant considerations in preparation for negotiation as well as addresses strategies for overcoming difficult emotions and tactics in negotiation.
Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.
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Demonstration of Negotiation Skills
The coaches working with participants demonstrate foundational negotiation skills which allow participants to interact and ask questions.
Another tool used by the facilitators is the use of recorded videos showing live negotiations. These assists participants in applying negotiation skills. The videos also engage them in understanding and critiquing the effectiveness of various approaches used in reaching a settlement.
This Programme Includes:
Important Considerations for Negotiating Disputes
The Principled Approach to Negotiations
Creative Problem Solving
Who should attend
Customer services representatives
Sales Team representatives
Human Resource Managers
Human Resource Personnel
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Need more info?
Level 1, One Welches
Welches, St. Thomas
(246) 836-6984 or