Course 03

Mediation Skills for Human Resources Personnel
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Special 4 day Course

This Course spans four half days and is designed for human resource personnel. It examines the procedures to be implemented as it relates to addressing the disputes in the organization, and offers an interdisciplinary approach to conflict resolution training, incorporating modules on preparing for industrial negotiations.

Methodology

Participants are given a detailed manual which encourages them to be self-reflective throughout the course.

Call For Inquiry

(246) 836-6984

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01.

Demonstration of Conflict Resolution Skills

The coaches work with participants to demonstrate foundational mediation and negotiation skills, which allows persons to interact and ask questions.

02.

Video Demonstration

Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills, as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.

 

d

Curriculum

This Programme includes:

Conflict Analysis

Effective Communication Skills in the Workplace

Handling Difficult Coworkers

A Principled Approach to Industrial Negotiations

Creative Problem Solving

Mediation Skills Training for the Workplace

Simulations

Programme Outcomes

By the end of this session participants will be able to…

Identify different causes of conflict in the workplace

Develop listening and communication skills

Apply mediation skills

Apply mediation skills within organizational structures

Apply negotiation skills within the organization

Who should attend

Persons within organizations responsible for disputes

Human Resource Managers and Personnel

Trainers

Union representatives and policy advisors

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Need more info?

Caribbean Centre for Conflict Management Inc.
Location:
P0 Box 5073 Warrens
St Michael, Barbados

Telephone:
(246) 836-6984 or
(246) 836-6986

Email: cccminc@gmail.com