Course 03

Mediation Skills for Human Resources Personnel
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Special 4 day Course

This Course spans four half days and is designed for human resource personnel. It examines the procedures to be implemented as it relates to addressing the disputes in the organization, and offers an interdisciplinary approach to conflict resolution training, incorporating modules on preparing for industrial negotiations.


Participants are given a detailed manual which encourages them to be self-reflective throughout the course.

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(246) 836-6984

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Demonstration of Conflict Resolution Skills

The coaches work with participants to demonstrate foundational mediation and negotiation skills, which allows persons to interact and ask questions.


Video Demonstration

Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills, as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.




This Programme includes:

Conflict Analysis

Effective Communication Skills in the Workplace

Handling Difficult Coworkers

A Principled Approach to Industrial Negotiations

Creative Problem Solving

Mediation Skills Training for the Workplace


Programme Outcomes

By the end of this session participants will be able to…

Identify different causes of conflict in the workplace

Develop listening and communication skills

Apply mediation skills

Apply mediation skills within organizational structures

Apply negotiation skills within the organization

Who should attend

Persons within organizations responsible for disputes

Human Resource Managers and Personnel


Union representatives and policy advisors

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Need more info?

Caribbean Centre for Conflict Management Inc.
Level 1, One Welches
Welches, St. Thomas

(246) 836-6984 or
(246) 836-6986