
Course Overview

Methodology
Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.
Call For Inquiry
(246) 836-6984 or
(246) 836-6986
Mail For Inquiry
01.
Demonstration of Conflict Resolution Skills
The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.
02.
Video Demonstration
Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.
Curriculum
Programme Outline
Conflict Analysis
Effective Communication Skills
Handling Difficult Emotions in the Workplace
A Principled Approach to Negotiation
Creative Problem Solving
Introduction to Mediation Skills Training
Role Playing Exercise
Programme Outcomes
By the end of this session participants will be able to…
Identify different causes of conflict in the workplace
Explain personal conflict styles
Develop listening and communication Skills
Apply negotiation and mediation skills for managing conflict with coworkers and customers
Who should attend
Persons within organizations responsible for disputes
Customer services representatives
Human Resource Practitioners
Register For A Course
Need more info?
Caribbean Centre for Conflict Management Inc.
Location:
P0 Box 5073 Warrens
St Michael, Barbados
Telephone:
(246) 836-6984 or
(246) 836-6986
Email: cccminc@gmail.com
