Course 02

Foundational Mediation Skills
Register Now

Course Overview

This course is a beginner’s course for professionals. Persons are taught in a 40-hour week as required by international standards. Participants are engaged through interactive sessions in which the facilitator teaches the principles of effective listening and communication, in addition to negotiation skills and foundational mediation skills. Participants will be exposed to instruction from experienced mediators in their field who will not only be providing instruction, but demonstrating mediation skills.


Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.

Call For Inquiry

(246) 836-6984

Mail For Inquiry


Demonstration of Conflict Resolution Skills

The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.


Video Demonstration

Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.




Programme Outline

Defining Conflict

Understanding Conflict

Communication Techniques

Overview of the Mediation Process

The Stages of the Mediation Process

Ethics in Mediation

Overcoming the deadlock

Programme Outcomes

By the end of this session participants will be able to…

Identify the nature of the dispute

Demonstrate essential elements for effective listening, communication, questioning and note-taking during the mediation

Understand the framework for the Court Annexed Mediation Process

Understand the main ethics guiding the mediation process

Apply skills to overcome difficult emotions and impasse during the mediation

Demonstrate negotiation skills for creative problem solving

Assist the parties to the dispute in framing offers and proposals for settlement

Who should attend

Customer services representatives

Human Resource Managers and Practitioners

Managers and Executives in Public and Private Sectors

Customer Services Representatives

Union representatives


Register For A Course

Need more info?

Caribbean Centre for Conflict Management Inc.
Level 1, One Welches
Welches, St. Thomas

(246) 836-6984 or
(246) 836-6986