This course is a beginner’s course for professionals. Persons are taught in a 40-hour week as required by international standards. Participants are engaged through interactive sessions in which the facilitator teaches the principles of effective listening and communication, in addition to negotiation skills and foundational mediation skills. Participants will be exposed to instruction from experienced mediators in their field who will not only be providing instruction, but demonstrating mediation skills.
Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.
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Demonstration of Conflict Resolution Skills
The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.
Another tool used by the facilitators is the use of recorded video presentations showing live mediations. This assists participants in applying mediation skills as well as engages them in understanding and the critique of effective approaches to use in reaching a settlement.
Overview of the Mediation Process
The Stages of the Mediation Process
Ethics in Mediation
Overcoming the deadlock
By the end of this session participants will be able to…
Identify the nature of the dispute
Demonstrate essential elements for effective listening, communication, questioning and note-taking during the mediation
Understand the framework for the Court Annexed Mediation Process
Understand the main ethics guiding the mediation process
Apply skills to overcome difficult emotions and impasse during the mediation
Demonstrate negotiation skills for creative problem solving
Assist the parties to the dispute in framing offers and proposals for settlement
Who should attend
Customer services representatives
Human Resource Managers and Practitioners
Managers and Executives in Public and Private Sectors
Customer Services Representatives
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Need more info?
Level 1, One Welches
Welches, St. Thomas
(246) 836-6984 or