This course has been designed for persons who serve in the hospitality industry. It offers participants the ability to apply their skills in role-playing exercises that are tailor-made to potential conflict scenarios in the tourism industry. In addition, participants will learn to enhance their communication and listening skills, in addition to improve team dynamics.
Participants are given a detailed manual which encourages participants to be self-reflective throughout the course.
Call For Inquiry
Demonstration of Conflict Resolution Skills
The coaches working with participants demonstrate foundational mediation and negotiation skills which allow participants to interact and ask questions.
Another tool used by the facilitators is the use of recorded video presentations showing live mediations. These assists participants in applying mediation and negotiation skills. The videos also engage them in understanding and critiquing various approaches used in reaching a settlement.
Effective Communication Skills
Handling Difficult Emotions in the Workplace
A Principled Approach to Negotiation
Creative Problem Solving in Teams
Improving Team Dynamics for Customer Service
Introduction to Mediation Skills Training
Who should attend
Customer services representatives
Managers and Executives in Tourism
Register For A Course
Need more info?
Level 1, One Welches
Welches, St. Thomas
(246) 836-6984 or